Customer Services

May we help you? 
Please call us on + 44 203 290 9904 or email us on customer@myriamgirard.com

 

SHIPPING & DELIVERY
We offer Free Shipping Worldwide.

UK orders are sent via Royal Mail Recorded Signed For. A signature is required upon receipt.

International orders are sent via Royal Mail Airsure or International Signed For. A signature is required upon receipt. Please note that you will need to take responsibility for any import duties in your own country.

We aim to ship the business day following the receipt of your order. (Business days are Monday to Friday, excluding UK Bank Holidays).

RETURNS & EXCHANGE

If you are not entirely satisfied with your purchase or require a different size, we will happily refund or exchange the item(s) within 14 days of receipt (excluding shipping costs). 

Items must be returned in perfect condition and with their original packaging. Lingerie/Swimwear must be tried on over you own lingerie; you must not remove any labels or protective strips. For hygiene reasons, we can not accept return of Lingerie/Swimwear that has been worn or soiled. 

Please note that as we do not accept any liability for items that are lost in transit; we highly recommend that any parcels returned to us are sent via registered post and that you retain your receipt until you have received your refund. 

Please advise us by email of your return and post your return to:

Myriam Girard - Returns
PO Box 68136
London SE1P 4BB
United Kingdom

This does not affect your statutory rights.


SECURITY

House of Girard Ltd trading as www.myriamgirard.com uses Secure Socket Layer (SSLtechnology. This encrypts and protects the data & credit card information you send to us over the internet. At checkout, you will notice a “padlock” icon in the browser’s status bar and the “https://” prefix in the URL. These are the visible indications of a secure session in progress. You can click on the "padlock" icon to find out information about our Geotrust SSL digital certificate.

All credit card information are processed with Sagepay, a leading payment service provider (PSP), which complies with the Payment Card Industry Data Security Standard (PCI DSS).