Frequently asked questions

What are the shipping costs?

Shipping to the UK is FREE. UK orders are sent via Royal Mail “Signed For” (a signature is required upon receipt).

Shipping to Europe is £10 and to the rest of the World is £12. International orders are sent via Royal Mail “International Tracked & Signed” (a signature is required upon receipt). 


When will I receive my order?

Region Estimated time of delivery Cost
UK 2-4 working days Free
Europe 3-5 working days (can take up to 20 working days) £10
Rest of the World 5-10 working days (can take up to 25 working days) £12
In a rush?

 Need same day courier in London or an express courier across the world? 
Email us and we will be happy to arrange this for you



What is your return and exchange policy?

If you are not entirely satisfied with your order or require a different size, we will happily offer a refund or an exchange. Items must be returned within 21 days of receipt of delivery. Items received after the 21-day period will not be refunded.

Items must be returned in their original condition and with their original packaging. Lingerie must be tried on over your own lingerie; you must not remove any labels or protective strips. For hygiene reasons, we cannot accept return of lingerie or nightwear that has been worn, stained (including make-up stains) or soiled. Please note that as we do not accept any liability for items that are lost in transit; we highly recommend that any parcels returned to us are sent via registered post (Royal Mail signed for) and that you retain your receipt until you have received your refund.

Please advise us by email ( of your return and we will reply with instructions on where to send the items back.


What forms of payment do you accept?

We accept Visa, Mastercard, American Express, PayPal and Apple Pay.

Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).


Will I have to pay taxes or duties?

VAT (Value Added Tax) is charged to UK and European Union customers only. Our VAT number is GB977536465.

If you live outside the European Union, you may be subject to import duties, which are levied once the order reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country.


I have another question!

We are happy to help, please contact us.